Returns
Swap Commerce integration
Returns optimisation platform.
How we integrate Swap Commerce
The integration shape.
Swap is a returns and post-purchase platform focused on retention through exchanges, store credit and lifetime-value-aware refund decisions, rather than treating every return as a refund opportunity.
Patchworks integrates Swap for RMA flows, exchange and store-credit decisions, restocking signals and customer-service handoffs. The integration design that determines retention outcomes is mostly in the inventory-visibility and exchange-eligibility rules, which deserve real care.
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