Service Desk
Gorgias integration
Ecommerce-focused customer service platform.
How we integrate Gorgias
The integration shape.
Gorgias is a customer service platform built specifically for ecommerce, with native integrations to Shopify, BigCommerce, Magento and the big marketplaces. The product is opinionated about ecommerce workflows, which is why it tends to displace generic helpdesks once a retailer has scaled past a certain size.
Patchworks integrates Gorgias for order-context lookup against ERP and OMS data, automated ticket routing based on operational state, and feedback of resolution data into the CRM. The work that pays off most is closing the loop between support and operations: the right context on every ticket, the right escalation path when the answer lives outside the storefront.
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